Welcome to Gramiko Organics. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

1. Information We Collect

Full Name
Mobile Number
Email Address
Billing & Shipping Address
Payment Information (processed securely through third-party payment gateways)
Order History
IP Address and Device Information
Website usage data through cookies and analytics

2. How We Use Your Information

Process and deliver your orders
Provide customer support
Send order confirmations and shipment updates
Improve our products and website experience
Send promotional offers (only if you have opted in)
Comply with legal obligations

3. Payment Security

We do not store your debit/credit card details. All online payments are processed through secure and PCI-DSS compliant payment gateways.

4. Cookies

Improve website performance
Remember your preferences
Analyze website traffic
Enhance your shopping experience
You may disable cookies through your browser settings.

5. Sharing of Information

We may share your information only with shipping partners, payment gateway providers, technology service providers, or government authorities where legally required. We never sell or rent your personal information.

6. Data Security

We implement reasonable measures to protect your information against unauthorized access, misuse, alteration, or disclosure.

7. Your Rights

You may request access, correction, deletion (subject to legal obligations), or opt out of marketing communications.

8. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

9. Contact Us

Gramiko Organics
Email: support@gramikoorganics.com
Phone: +91 85953 07733

Shipping & Delivery Policy

Thank you for shopping with Gramiko Organics.

Order Processing

Orders are processed within 1–2 business days after successful payment.
Orders placed on Sundays or public holidays will be processed on the next working day.

Shipping Time

Gujarat: 2–4 business days
Major Metro Cities: 3–6 business days
Other Locations in India: 4–8 business days
Delivery timelines may vary depending on your location and courier availability.

Shipping Charges

Applicable shipping charges, if any, are displayed during checkout. Free shipping may be offered on selected orders or promotional campaigns.

Order Tracking

Tracking details will be shared via SMS, email, or WhatsApp (where applicable) once your order is dispatched.

Delivery Delays

Delays caused by weather, natural disasters, strikes, government restrictions, or courier issues may occur.

Incorrect Address

Customers are responsible for providing accurate shipping details. Gramiko Organics is not responsible for delays or losses due to incorrect addresses.

Damaged Package

If the package appears damaged at the time of delivery, take photographs before opening it and contact us within 24 hours.

Contact Us

Gramiko Organics
Email: support@gramikoorganics.com
Phone: +91 85953 07733

No Return, Refund & Cancellation Policy

At Gramiko Organics, we deal in food and consumable products. Due to the perishable and consumable nature of our products, all sales are final.

No Returns

We do not accept returns once an order has been delivered.

No Refunds

Refunds are not provided for delivered orders.
Refunds will only be considered if Gramiko Organics is unable to fulfill your prepaid order or where required under applicable law.

Order Cancellation

Orders may be cancelled only before dispatch. Once shipped, orders cannot be cancelled.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us within 24 hours with photographs and your order number. After verification, we may offer a replacement at our sole discretion.